At NORYXEN, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Shipping Locations
NORYXEN currently ships across India only.
We do not currently offer international shipping.
Delivery availability may vary depending on the serviceability of your location.
2. Free Shipping
We offer free shipping across India on all eligible orders.
No additional shipping charge will be added to your order at checkout, unless specifically mentioned for a particular product or service.
3. Order Processing
Orders are processed after successful payment confirmation or order confirmation for eligible Cash on Delivery orders.
Orders are generally processed within 1–3 business days.
Orders placed on Sundays, public holidays, or during major sales and launches may take additional processing time.
4. Delivery Time
Once your order has been shipped, the estimated delivery time generally depends on your location and the shipping partner.
Most orders are expected to be delivered within approximately 3–7 business days after dispatch.
Delivery times may vary due to:
- Delivery location
- Weather conditions
- Public holidays
- Courier delays
- High order volumes
- Unforeseen circumstances
The delivery estimate shown at checkout, where applicable, should be considered the most relevant estimate for your order.
5. Order Tracking
Once your order has been shipped, tracking details will be shared through the contact information provided during checkout.
You can use the tracking information to follow the status of your shipment.
6. Incorrect Address
Customers are responsible for providing the correct name, address, mobile number, and other delivery details while placing an order.
NORYXEN will not be responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.
If you notice an error in your delivery address, please contact us as soon as possible. Address changes may not be possible once the order has been shipped.
7. Failed Delivery
If a delivery attempt fails because the customer is unavailable, provides an incorrect address, or does not respond to the delivery partner, the courier may make another delivery attempt or return the package to us.
Additional shipping arrangements may be required if the order is returned due to an issue caused by the customer.
8. Delayed Orders
Although we work with reliable delivery partners, unexpected delays may sometimes occur.
If your order has not been delivered within the expected delivery period, please contact our customer support team with your order number so we can assist you.
9. Damaged Packages
If your package appears damaged, opened, or tampered with at the time of delivery, please record a clear unboxing video from the beginning of opening the package.
The unboxing video may be required to verify and process a claim.
Please contact NORYXEN customer support as soon as possible if you receive a damaged or tampered package.
10. Wrong or Missing Items
If you receive a wrong or missing item, please contact us within 24 hours of delivery.
A clear and continuous unboxing video showing the package and its contents is mandatory for such claims.
After verification, NORYXEN will assist you according to our Exchange Policy.
11. Contact Us
For any shipping-related questions or concerns, please contact our customer support team through the contact details provided on our website.
Please keep your order number ready when contacting us so that we can assist you faster.
NORYXEN — WEAR YOUR IDENTITY.