At NORYXEN, we want you to be completely satisfied with your purchase. Please read our Return, Refund & Exchange Policy carefully before placing an order.
1. No Returns
NORYXEN does not accept returns on delivered orders.
Once a product has been delivered, it cannot be returned for a refund.
2. Exchanges
We offer exchanges only for eligible products and subject to product availability.
An exchange may be requested in cases such as:
- Incorrect size received
- Defective product received
- Wrong product received
- Missing item in the order
The product must be unused, unworn, unwashed, unaltered, and in its original condition with all original tags and packaging intact.
Size exchanges are subject to availability of the requested size.
3. Defective, Wrong or Missing Items
If you receive a defective, damaged, wrong, or incomplete order, you must contact NORYXEN customer support within 24 hours of delivery.
A clear and continuous unboxing video is mandatory for such claims.
The unboxing video should clearly show:
- The sealed package before opening
- The complete opening of the package
- The product and its condition
- The tags, packaging, and order details
Without a valid unboxing video, we may not be able to approve the exchange or claim.
4. Products Not Eligible for Exchange
Products will not be eligible for exchange if they have been:
- Worn or used
- Washed
- Ironed incorrectly or damaged after delivery
- Altered or modified
- Damaged due to improper care
- Returned without original tags or packaging
Products purchased during certain special offers or promotions may have separate exchange conditions, which will be mentioned at the time of purchase.
5. Refund Policy
NORYXEN does not provide refunds for change of mind, incorrect size selection, or other personal preferences.
If an eligible defective, wrong, or missing product is verified by our team and an exchange is not possible due to product unavailability, an alternative resolution may be offered at the discretion of NORYXEN.
6. Exchange Process
To request an exchange:
- Contact our customer support within the applicable time period.
- Provide your order number and details of the issue.
- Share the required photos and unboxing video.
- Our team will review and verify your request.
- Once approved, we will provide the next steps for the exchange.
7. Exchange Shipping
For an approved exchange due to a defective or wrong product received, NORYXEN will provide the applicable exchange instructions.
For size exchanges or other eligible exchanges, shipping conditions may vary depending on the reason for the exchange.
8. Important Note
Customers are requested to carefully check the size chart and product details before placing an order, as NORYXEN does not accept returns and size exchanges are subject to the Exchange Policy and stock availability.
NORYXEN reserves the right to reject an exchange request if the product does not meet the conditions mentioned in this policy.
For any questions regarding exchanges or defective products, please contact our customer support team.
NORYXEN — WEAR YOUR IDENTITY.
Need help?
Contact us at {supportnoryxen@gmail.com} for questions related to refunds and returns.